Collaboration & IT Solutions Engineer
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Arabic and English
- Experience
- 3–5 years
- Required Skills
- Cisco
Requirements
- Bachelor’s degree in Computer Engineering, Network Engineering, or Information Technology.
- Minimum 3–5 years of hands-on experience in collaboration systems implementation, deployment, and management.
- Practical knowledge of Cisco Collaboration Systems, Avaya, 3CX, GrandStream, and MS Teams.
- Strong understanding of TCP/IP, VLANs, routing, switching, DNS, DHCP, and QoS.
- Excellent problem-solving and communication skills in both Arabic and English.
- Strong organizational skills, with the ability to manage multiple projects and priorities.
- Ability to provide implementation and support for Cisco Meraki cloud networking.
- Ability to conduct vulnerability assessments and ensure security compliance.
- Experience supporting cloud networking integrations for Azure, AWS, and hybrid environments.
- Experience configuring Microsoft Teams, Exchange Online, and Office 365.
Responsibilities
- Design, deploy, manage, and troubleshoot VoIP and IP telephony systems including Cisco, Avaya, MS Teams, and GrandStream.
- Integrate collaboration systems with Active Directory and identity management platforms.
- Provide Level 2/3 technical support for communication-related incidents and maintain system uptime.
- Participate in IT infrastructure projects, from planning through post-deployment support.
- Analyze system logs, network data, and performance metrics to proactively prevent issues.
- Maintain detailed documentation including network diagrams, configurations, and inventories.
- Develop technical proposals and network design documents for clients.
- Conduct remote site surveys, feasibility assessments, and capacity planning.
- Provide training and technical handover sessions to clients and end-users.
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