OpenLoop

Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 75000.0 - 90000.0 USD per year

🔍 Telehealth

🔧 Requirements

Bachelor’s degree in Business, Computer Science, or related field.
3+ years of experience in technical account management, customer success, or similar roles in a B2B environment.
Strong technical background with the ability to understand and communicate complex concepts.
Excellent communication and interpersonal skills.
Problem-solving mindset with a proactive approach to client needs.
Experience with CRM software and customer success tools.
Ability to work independently and manage multiple accounts simultaneously.

💡 Responsibilities

Serve as the primary contact for assigned clients, ensuring satisfaction with OpenLoop’s solutions.
Provide expert-level technical support, troubleshooting complex product issues.
Guide new clients through the onboarding process with the implementation team.
Address post-launch issues and coordinate product enhancements with internal teams.
Conduct training sessions and offer ongoing education as required.
Develop deep knowledge of products and services, proactively offering tailored solutions.
Monitor client satisfaction and identify opportunities for improvement and growth.
Act as the client's voice internally, providing feedback to enhance offerings.

Data AnalysisProblem SolvingClient relationship managementTechnical supportCRM

Posted about 2 months ago

Posted 3 months ago

📍 United States

🧭 Full-Time

🔍 Healthcare technology

🔧 Requirements

Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field preferred.
5+ years in channel management, business development, or sales, focused on self-insured employers, brokers, or benefits consulting.
In-depth understanding of the self-funded insurance market and healthcare cost containment strategies.
Established relationships with brokers, TPAs, and large self-insured employers.
Demonstrated success in driving revenue through partnerships.
Familiarity with CRM systems (Salesforce, Zoho, Hubspot) and sales management tools.
Excellent communication skills with the ability to influence stakeholders.
Experience with healthcare analytics or tele-health solutions.
Familiarity with regulatory considerations in self-funded insurance.
Ability to thrive in a fast-paced, dynamic environment.

💡 Responsibilities

Identify, recruit, and nurture relationships with brokers, benefits consultants, and self-insured employers.
Leverage existing networks to establish strong partnerships quickly, focusing on high-potential opportunities.
Collaborate with partners to drive joint sales efforts, ensuring alignment with our go-to-market strategy.
Develop and implement business plans with partners to achieve revenue and growth targets.
Provide training, resources, and support to partners for effective positioning and selling of solutions.
Act as the primary liaison for partner needs, ensuring seamless communication and issue resolution.
Stay informed about trends in self-funded insurance, benefits design, and healthcare cost management.
Monitor partner performance against established KPIs and conduct regular business reviews.

Business DevelopmentRelationship managementSales experienceCRM

Posted 3 months ago