Customer Success Manager

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

💸 Salary: 75000.0 - 90000.0 USD per year

🔍 Industry: Telehealth

🏢 Company: OpenLoop

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisProblem SolvingClient relationship managementTechnical supportCRM

Requirements:

Bachelor’s degree in Business, Computer Science, or related field.
3+ years of experience in technical account management, customer success, or similar roles in a B2B environment.
Strong technical background with the ability to understand and communicate complex concepts.
Excellent communication and interpersonal skills.
Problem-solving mindset with a proactive approach to client needs.
Experience with CRM software and customer success tools.
Ability to work independently and manage multiple accounts simultaneously.

Responsibilities:

Serve as the primary contact for assigned clients, ensuring satisfaction with OpenLoop’s solutions.
Provide expert-level technical support, troubleshooting complex product issues.
Guide new clients through the onboarding process with the implementation team.
Address post-launch issues and coordinate product enhancements with internal teams.
Conduct training sessions and offer ongoing education as required.
Develop deep knowledge of products and services, proactively offering tailored solutions.
Monitor client satisfaction and identify opportunities for improvement and growth.
Act as the client's voice internally, providing feedback to enhance offerings.

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