Solution Engineer, Amazon Connect

2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience 2 - 3 years in a consulting role Expert understanding of contact center telephony solutions Solid understanding of the Salesforce Service cloud platform & architecture A keen interest in learning rapidly in the AI Space Strong customer facing skills Attention towards detail with great communication skills Team player Passion to succeed and drive the company forward

Demonstrate Amazon, Salesforce, and NeuraFlash, Part of Accenture's products/assets to customers Lead discovery sessions, presentations, and workshops with prospects and customers Gather requirements for large-scale Amazon Connect and transformation projects Create compelling demos and deliver to customers and prospects Create and modify Proposals SOW’s and create responses to RFP’s Help maintain and update lead management, pipeline & forecasting in Salesforce Be liaison between the sales and the technical team Learn about Salesforce, Einstein, and our AI products and provide recommendations Collaborate closely with delivery on project scope & estimates Provide customer feedback and solutions to product management Continuously ensure the highest possible level of customer experience Drive innovation in the areas of Amazon and Salesforce capabilities and AI