Customer Success Manager

5+ years of experience in Customer Success, Account Management, or Consulting, preferably in SaaS or PropTech. Experience in multifamily revenue management, pricing strategy, or asset management is strongly preferred. Proven ability to communicate technical or data-driven insights to executive-level stakeholders. Strong analytical and problem-solving skills with a bias for action. Highly organized and comfortable managing multiple complex accounts simultaneously. Proficient in Salesforce or similar CRM tools, Google Suite, and analytics dashboards. Excellent written and verbal communication skills; capable of influencing cross-functional stakeholders. Bachelor’s degree required; advanced degree or relevant industry certifications a plus.

Manage a portfolio of Daylight customers, ensuring successful adoption, engagement, and renewals. Partner closely with Pricing Advisors to deliver measurable pricing performance and customer satisfaction. Lead QBRs and business reviews focused on ROI, rent growth, and product impact. Drive customer utilization through proactive outreach, data insights, and process recommendations. Collaborate cross-functionally with Product, Onboarding, and Support to address issues and influence roadmap priorities. Own renewals and support expansion opportunities in collaboration with Sales. Act as the customer advocate internally, ensuring feedback is captured and prioritized. Maintain accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.). Provide mentorship and subject matter input to peers as Daylight scales.