Technical Customer Success Manager (API Product), Toronto

Experience in B2B SaaS supporting technical customers (engineers, PMs, CTOs). Comfortable discussing APIs, integrations, and data flows. Understand how systems connect and willingness to learn how things work. Takes ownership, acts as a consultant, problem-solver, and strategist. Excellent communication skills: listens, simplifies, and stays genuine. Thrives in fast-moving, ambiguous startup environments. Organized, adaptable, and values progress over perfection. Proactive in creating playbooks and driving process improvements. Cares about technology, people, and meaningful work.

Own relationships with API customers and understand their products, goals, and challenges. Connect Modash's capabilities to customer visions and shape how they build and grow. Guide customers through adoption and make Modash a core part of their product stack. Translate complex problems into clear solutions, balancing technical depth with business impact. Expand technical toolkit for APIs, data flows, and integrations. Partner across teams (Sales, Support, Product, Engineering) to share insights and influence the roadmap. Earn deep customer trust and influence their product direction.