Technical Customer Success Manager (API Product), Toronto

Experience in B2B SaaS supporting technical customers (engineers, PMs, CTOs) Comfortable discussing APIs, integrations, and data flows Understanding of how systems connect and how things work Takes ownership, is a consultant, problem-solver, and strategist Great communicator: listens, simplifies, stays genuine Thrives in fast-moving, ambiguous startup environments Organized and adaptable Proactive in making things better, doesn't wait for playbooks

Own relationships with API customers Understand customer products, goals, and challenges Connect Modash capabilities to customer vision Guide customers through adoption and make Modash core to their product stack Translate complex problems into clear solutions Collaborate with Sales, Support, Product, and Engineering teams Influence customer product direction and uncover opportunities