Client Success Manager (Toronto-based - Remote)
75000.0 CAD per year
Company:From Day One, Inc.
Location:Toronto, Ontario, Canada
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Microsoft Office SuiteMS OfficeCommunication SkillsCustomer serviceNegotiationOrganizational skillsPresentation skillsTime ManagementWritten communicationStakeholder managementCustomer SuccessExcellent communication skillsProblem-solving skillsAccount ManagementVerbal communicationReportingClient relationship managementRelationship managementSales experienceCRM
Requirements:
4-year college/university degree minimum 3 years of full-time, professional post-graduation experience Direct experience in customer/client success (events, conferences, hospitality, or sales) Basic knowledge of business software (MS Office, Google For Business, or similar) Outstanding organizational and time management skills Excellent verbal and written communication skills
Responsibilities:
Deliver exceptional customer experience Act as primary point of contact for clients Onboard clients and ensure they gain value Ensure client event experience exceeds expectations Manage client deliverables and information flow Assist with logistics for gathering client materials Conduct post-event feedback calls Prepare client reports Format information for internal and external communication Own key performance indicators (renewal rate, customer satisfaction)
