Customer Success Manager

3-5+ years of Customer Success experience in a fast-paced SaaS business Proficient navigating across multiple systems, including HubSpot, Notion, G-Suite and Chargebee Self-motivated, independent, and adaptable Passionate about customer satisfaction and seamless delivery Lifelong-learner willing to take initiative Ability to effectively self-manage in a remote work culture spanning multiple time zones Exceptional ability to identify retention risks and proactively address them Excellent communication skills

Cultivate and maintain strong customer relationships Act as the primary point of contact for customer inquiries Conduct regular customer check-ins for needs assessment Provide training and support on Vitable products Execute and refine customer retention and renewal processes Build data-driven stories on customer account health Drive proactive client communication for renewals Maintain detailed client interaction records Serve as an advocate for the client Drive the renewal process and manage pipeline Identify and suggest solutions for customer challenges Partner with Customer Success peers for process improvements Collaborate with internal teams to enhance customer experience