Client Account Executive, Commercial

At least two years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment Proven experience demonstrating value realization in a product, platform, or service Proven experience influencing product or platform adoption and utilization at customers Effective project management skills Ability to influence decisions without direct authority Strong financial acumen to be able to showcase metrics and potential ROI Ability to manage and navigate complex renewals and expansions sales cycles Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally Knowledge of various sales methodologies Strong negotiation skills Effective communication skills, both written and verbal Executive presence and strong interpersonal skills Team player with a high sense of drive and initiative

Manage the renewal, expansion, and cross-sell attachment of current Outreach customers. Build effective partnerships with customers to realize value and drive adoption. Demonstrate strong business and financial acumen to advise customers. Develop and build account strategy plans. Manage and close renewals at a high rate. Develop plans to mitigate churn or contraction. Discover, nurture, and close expansion opportunities. Forecast renewals and expansion pipeline with high accuracy. Provide impeccable customer service. Act as a single point of contact for customers.