Client Account Executive, Commercial

At least two years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment Proven experience demonstrating value realization in a product, platform, or service Proven experience influencing product or platform adoption and utilization at customers Effective project management skills Ability to influence decisions without direct authority Strong financial acumen to be able to showcase metrics and potential ROI Ability to manage and navigate complex renewals and expansions sales cycles Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform Strong negotiation skills Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience Executive presence and strong interpersonal skills Team player with a high sense of drive and initiative

Manage renewal, expansion, and cross-sell attachment of current Outreach customers. Build effective partnerships with customers to realize value, adoption, and business process optimization. Advise customers using strong business and financial acumen to achieve desired business outcomes and ROI. Develop and build account strategy plans to drive adoption, utilization, and customer sentiment. Manage and close renewals at a high rate to protect revenue retention. Develop plans to mitigate churn or contraction. Discover, nurture, and close expansion opportunities within customers. Forecast renewals and expansion pipeline with high accuracy. Provide impeccable customer service. Act as a single point of contact for customers, assisting with product training, strategic guidance, best practices, and selling expertise.