Collision Repair Field Specialist
Company:CSN Collision
Location:Guelph-Eramosa, Ontario, Canada
Languages:English, French
Seniority level:Middle, 3-5 years
Experience:3-5 years
Skills:
Data AnalysisMicrosoft Office SuiteCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationPresentation skillsCoachingTrainingTroubleshooting
Requirements:
Minimum of 3 to 5 years’ experience in the collision repair industry. Minimum 3 to 5 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell). Minimum 3 to 5 years’ experience with OEM procedural lookup as it applies to estimating. Ongoing I-Car or other OEM industry technical training/certification (EV Vehicle, structural materials, ADAS, vehicle technology). Proficient in GAA rules and application, within the province of Quebec. Must have a valid Driver’s license and in good standing. Must be bilingual in French and English. Intermediate working knowledge of Microsoft Office Suite.
Responsibilities:
Serve as a point of contact for technical analysis and collision repair information. Resolve high urgency issues and store concerns. Conduct targeted estimate auditing to support CSN licensees with insurance KPI performance & profitability. Assist with new shop onboarding and building shop training. Report progress and activity monthly, providing summaries on case management, store engagement, and KPI performance.
