CSN Collision

Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision Centres is one of Canada’s most advanced networks of independently owned and operated collision repair facilities. Our independence is our strength in that our licensees have a vested interest in the company and their communities.

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🔥 Bilingual Account Manager

Posted 2024-11-16

📍 Canada

🔍 Collision repair

University Degree or equivalent education and experience.
Willingness to complete CIP courses as directed by the employer.
Experience in the automobile repair service environment and/or claims adjudication is desirable.
Bilingual an asset.
Must have a valid Driver’s license and in good standing.
Proficiency in MS Office and Salesforce.

Represent the key point of contact for CSN’s largest insurer account(s).
Document, monitor and update customer/adjuster escalation inquiries.
Validate payments to shops.
Respond to rental vehicle inquiries.
Support internal teams to implement program initiatives.
Liaise with Insurance Adjustors/Call Centre staff, CSN Corporate staff, CSN shop personnel, and clients.
Respond to communications/requests from insurers and internal departments.
Represent CSN at industry events with integrity and professionalism.

LeadershipSalesforceCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Posted 2024-11-16

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🔥 Automotive Collision Repair Technical Analyst

Posted 2024-11-07

📍 United States

🔍 Automotive Collision Repair

Minimum of 4-5 years’ experience and in-depth understanding of the collision repair industry and/or insurance claims process and auditing.
3-5 years’ estimating experience in CCC, Mitchell or Audatex.
3-5 years’ experience with OEM procedural lookup as it applies to estimating.
Knowledge of Microsoft Dynamics or related industry CRM systems.
Strong oral and written communication, problem-solving, and organization skills.

Using in-depth knowledge of the automotive industry and trend analysis to assist CSN licensees grow and perform.
Be a resource for technical analysis and repair-related information.
Manage high urgency issues and provide mediation regarding case resolutions.
Conduct targeted estimate auditing to improve profitability and performance.
Identify opportunities to help licensees leverage the CSN System.

LeadershipProject ManagementData AnalysisMicrosoft DynamicsProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailWritten communicationMicrosoft Office Suite

Posted 2024-11-07

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🔥 Automotive Collision Repair Technical Analyst

Posted 2024-11-07

📍 United States

🔍 Automotive Collision Repair

Minimum of 4-5 years' experience and in-depth understanding of the collision repair industry and/or insurance claims process.
Minimum of 3-5 years' estimating experience in CCC, Mitchell, or Audatex.
Proficient analytical skills, strong communication, interpersonal skills, and problem-solving abilities.
Knowledge of Microsoft Dynamics or experience with industry CRM systems is an asset.
Willingness to pursue continuous education and participate in industry associations.

Using in-depth knowledge of the automotive industry to assist CSN licensees in improving performance.
Serve as a resource for technical analysis and repair information.
Manage high urgency issues and negotiate resolutions between parties.
Conduct targeted estimate auditing for performance enhancement.
Identify opportunities for improving shop operations through the CSN System.
Report monthly on case management, store engagement challenges, and KPI performance.

Data AnalysisMicrosoft DynamicsData analysisCommunication SkillsAnalytical SkillsCollaborationAttention to detail

Posted 2024-11-07

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🔥 Automotive Collision Repair Technical Analyst

Posted 2024-11-07

📍 United States

🔍 Automotive Collision Repair

Minimum of 4-5 years’ experience in the collision repair industry and/or insurance claims process.
3-5 years’ estimating experience in CCC, Mitchell, or Audatex.
3-5 years’ experience with OEM procedural lookup related to estimating.
Ongoing I-Car or other OEM industry technical training/certification is an asset.
Knowledge of Microsoft Dynamics or experience with CRM systems is an asset.

Assist CSN licensees in growth and performance using industry knowledge and trend analysis.
Serve as a resource for technical analysis and repair-related information.
Manage case resolutions involving urgent issues between multiple stakeholders.
Conduct targeted estimate audits to identify and improve licensee performance and profitability.
Support new shop onboarding and enhance shop training.
Report progress and challenges to the Director, Field Operations.

LeadershipData AnalysisMicrosoft DynamicsProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelAttention to detailMicrosoft Office Suite

Posted 2024-11-07

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🔥 Automotive Collision Repair Technical Analyst

Posted 2024-11-07

📍 Texas, United States

🧭 Full-Time

🔍 Automotive Collision Repair

Effective oral and written communication skills.
Strong problem-solving and analytical abilities.
4-5 years of experience in collision repair industry or insurance claims.
3-5 years of estimating experience using CCC, Mitchell or Audatex.
Familiarity with OEM procedures and continuous education in industry trends.

Use knowledge of the automotive industry and trend analysis to assist CSN licensees in performance improvement.
Provide technical analysis and guidance for case management and resolving urgent issues.
Conduct targeted estimate audits to enhance shop profitability and KPI management.
Coordinate and report on case management and performance metrics.

Data AnalysisMicrosoft DynamicsData analysisCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-11-07

Apply

🔥 Automotive Collision Repair Technical Analyst

Posted 2024-11-07

📍 United States

🧭 Full-Time

🔍 Automotive Collision Repair

Minimum of 4-5 years’ experience in the collision repair industry or insurance claims process and auditing.
3-5 years’ estimating experience in CCC, Mitchell, or Audatex software.
Proficient in OEM procedural lookup relevant to estimating.
Ongoing technical training or certification from I-Car or OEM is an asset.
Strong communication, organizational, and problem-solving skills.
Ability to work independently with minimal supervision.
Intermediate knowledge of Microsoft Office Suite.
Valid driver's license in good standing.
Willingness to engage in continuous education and industry participation.

Assist CSN licensees in growing and performing through industry knowledge and trend analysis.
Serve as a resource for technical analysis and repair information.
Manage case issues and escalate complex problems as needed.
Conduct targeted estimate audits and identify coaching opportunities.
Support licensing process for OEM Certification and assist with shop onboarding.
Collaborate with the Field Operations team to develop training and improvement strategies.
Report progress to the Director, Field Operations monthly.

LeadershipData AnalysisMicrosoft DynamicsCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-11-07

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🔥 Automotive Collision Repair Technical Analyst

Posted 2024-11-07

📍 United States

🔍 Automotive Collision Repair

Having clear and effective oral and written communication skills.
Strong problem-solving skills and ability to make mutually beneficial decisions.
Minimum 4-5 years’ experience in the collision repair industry and/or insurance claims process.
Minimum 3-5 years’ estimating experience in CCC, Mitchell or Audatex.
Intermediate working knowledge of Microsoft Office Suite.
Knowledge of Microsoft Dynamics or other industry CRM systems is an asset.
Willingness to pursue continuous education.

Using in-depth knowledge of the automotive industry and trend analysis to assist CSN licensees grow and perform.
Be a resource for the CSN licensees and corporate team for technical analysis and repair-related information.
Support the resolution of high urgency issues and partner/store concerns.
Guide decision-making and negotiate resolutions for cases involving multiple parties.
Conduct targeted estimate auditing to improve profitability and KPI management.
Identify opportunities to help licensees leverage the CSN System and assist with onboarding.
Report progress and activity to the Director, Field Operations monthly.

Data AnalysisMicrosoft DynamicsData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07

Apply

CSN Collision

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