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Automotive Collision Repair Technical Analyst

Posted 2024-11-07

View full description

💎 Seniority level: Middle, Minimum of 4-5 years

📍 Location: United States

🔍 Industry: Automotive Collision Repair

🏢 Company: CSN Collision

🗣️ Languages: English

⏳ Experience: Minimum of 4-5 years

🪄 Skills: Data AnalysisMicrosoft DynamicsData analysisCommunication SkillsAnalytical SkillsCollaborationAttention to detail

Requirements:
  • Minimum of 4-5 years' experience and in-depth understanding of the collision repair industry and/or insurance claims process.
  • Minimum of 3-5 years' estimating experience in CCC, Mitchell, or Audatex.
  • Proficient analytical skills, strong communication, interpersonal skills, and problem-solving abilities.
  • Knowledge of Microsoft Dynamics or experience with industry CRM systems is an asset.
  • Willingness to pursue continuous education and participate in industry associations.
Responsibilities:
  • Using in-depth knowledge of the automotive industry to assist CSN licensees in improving performance.
  • Serve as a resource for technical analysis and repair information.
  • Manage high urgency issues and negotiate resolutions between parties.
  • Conduct targeted estimate auditing for performance enhancement.
  • Identify opportunities for improving shop operations through the CSN System.
  • Report monthly on case management, store engagement challenges, and KPI performance.
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