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Automotive Collision Repair Technical Analyst

Posted 2024-11-07

View full description

💎 Seniority level: Middle, 4-5 years

📍 Location: United States

🔍 Industry: Automotive Collision Repair

🏢 Company: CSN Collision

🗣️ Languages: English

⏳ Experience: 4-5 years

🪄 Skills: LeadershipData AnalysisMicrosoft DynamicsProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelAttention to detailMicrosoft Office Suite

Requirements:
  • Minimum of 4-5 years’ experience in the collision repair industry and/or insurance claims process.
  • 3-5 years’ estimating experience in CCC, Mitchell, or Audatex.
  • 3-5 years’ experience with OEM procedural lookup related to estimating.
  • Ongoing I-Car or other OEM industry technical training/certification is an asset.
  • Knowledge of Microsoft Dynamics or experience with CRM systems is an asset.
Responsibilities:
  • Assist CSN licensees in growth and performance using industry knowledge and trend analysis.
  • Serve as a resource for technical analysis and repair-related information.
  • Manage case resolutions involving urgent issues between multiple stakeholders.
  • Conduct targeted estimate audits to identify and improve licensee performance and profitability.
  • Support new shop onboarding and enhance shop training.
  • Report progress and challenges to the Director, Field Operations.
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