Bilingual Account Manager

Posted 2024-11-16

💎 Seniority level: Manager, Experience in the automobile repair service environment and/or claims adjudication is desirable.

📍 Location: Canada

🔍 Industry: Collision repair

🏢 Company: CSN Collision

🗣️ Languages: Bilingual

⏳ Experience: Experience in the automobile repair service environment and/or claims adjudication is desirable.

🪄 Skills: LeadershipSalesforceCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

University Degree or equivalent education and experience.
Willingness to complete CIP courses as directed by the employer.
Experience in the automobile repair service environment and/or claims adjudication is desirable.
Bilingual an asset.
Must have a valid Driver’s license and in good standing.
Proficiency in MS Office and Salesforce.

Responsibilities:

Represent the key point of contact for CSN’s largest insurer account(s).
Document, monitor and update customer/adjuster escalation inquiries.
Validate payments to shops.
Respond to rental vehicle inquiries.
Support internal teams to implement program initiatives.
Liaise with Insurance Adjustors/Call Centre staff, CSN Corporate staff, CSN shop personnel, and clients.
Respond to communications/requests from insurers and internal departments.
Represent CSN at industry events with integrity and professionalism.

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