iTel Networks Inc.

iTel Networks Inc. is a technology-driven company specializing in innovative software solutions, currently seeking to expand its team with job openings for a Software Product Owner and a Project Coordinator.

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🔥 Product Marketing Specialist

Posted 2024-11-07

📍 Canada

🧭 Full-Time

🔍 Telecom and Technology

Bachelor’s degree in Marketing, Business, Data Analytics, or a related field.
3+ years of experience in product marketing, market research, or data analysis.
Strong analytical skills with expertise in market research methodologies and competitive analysis.
Proven ability to analyze data and translate findings into actionable insights.
Proficiency in data analytics tools such as Google Analytics, Tableau, and Excel.
Strong communication and storytelling skills.
Experience working with cross-functional teams, including product, sales, and marketing.
Ability to manage multiple projects in a fast-paced environment.

Conduct in-depth research on market trends, industry shifts, and competitive landscape to identify opportunities and challenges for iTel’s product portfolio.
Perform competitive analysis to benchmark iTel’s products against key competitors and provide insights into product pricing and positioning.
Collect and analyze customer feedback to understand customer needs and preferences.
Develop detailed buyer personas and customer segments for targeted marketing efforts.
Present actionable insights on customer trends and product performance to relevant teams.
Collaborate with product managers to align product features with customer needs.
Build training opportunities for sales teams.
Contribute insights to shape go-to-market strategies and analyze marketing campaign performance.
Provide recommendations to optimize future campaigns based on data-driven insights.
Evaluate product launch success through data analysis.

Data AnalysisProduct ManagementGoogle AnalyticsTableauProduct DevelopmentData analysisGoAnalytical SkillsCollaboration

Posted 2024-11-07

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🔥 Sales Manager, Wholesale

Posted 2024-10-29

📍 Canada

🔍 Telecommunications

Post-secondary education in Business, Sales, Marketing, or related field.
Five years of recent sales leadership experience.
Sales experience in the telecommunications industry is necessary.
Wholesale telecommunications sales experience is an asset.
Strong sales and relationship management skills.
Excellent written and verbal communication skills.
Experience working with CRM systems.
Ability to travel as necessary.

Report to the Director of Sales and lead a team of Wholesale Account Executives.
Manage wholesale accounts and develop strategies to grow these accounts.
Provide daily leadership, coaching, and performance management to the team.
Participate in sales calls and presentations to stakeholders.
Work collaboratively with other departments to enhance customer experience.
Identify process efficiencies and implement changes.
Ensure proper documentation of deals and team performance.

LeadershipProject ManagementBusiness DevelopmentPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentCommunication SkillsAnalytical SkillsCollaborationPresentation skills

Posted 2024-10-29

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🔥 Sales Engineer

Posted 2024-10-29

📍 Canada

🔍 Telecommunications

A Bachelor's degree in a relevant field, such as Engineering, Business, or Marketing.
Previous experience in a sales or sales support role is beneficial.
Strong technical knowledge and understanding of the company's products and services.
Excellent communication skills, both written and verbal.
A customer-centric mindset with the ability to identify and address customer needs.
Strong problem-solving skills to understand complex client requirements.
Familiarity with sales processes, strategies, and techniques.

Reporting to the Director of Engineering & Automation, the Sales Engineer acts as a technical liaison on sales calls to ensure customer requirements are gathered and iTel deliverables are clearly defined.
Assists the sales team in closing sales through technical concepts and ensures proposed solutions and network designs meet customer requirements.
Develop a deep understanding of the company's products and services to effectively communicate their value propositions.
Create product specification guides and templates for sales teams.
Participate in technical discovery calls and create necessary documentation for sales agreements.
Work with engineering to develop custom solutions sold to customers and deliver technical presentations.

CiscoCloud ComputingCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-29

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🔥 Customer Operations Coordinator

Posted 2024-10-29

📍 Canada

🔍 Telecommunications

At least 2 years of recent experience in an administrative or related position is required.
Experience in the telecom industry is a plus.
Knowledge of Google Suite and Microsoft Office is necessary.
Experience with Zendesk customer service software is considered an asset.
Excellent attention to detail and strong analytical and critical thinking skills.
Ability to organize work, prioritize, multitask, and meet strict deadlines with minimal direction.
Ability to thrive in a dynamic, fast-paced environment.
Exceptional customer service skills for internal and external clients.
Strong verbal and written communication skills.
French language proficiency is preferred but not required.

Validate incoming sales orders for completeness and accuracy, entering data into internal systems.
Liaise with customers and operational teams to ensure client success.
Assist in the preparation of customer contracts to ensure accuracy.
Prioritize and respond to customer inquiries, delivering exceptional service.
Act as the initial contact for wholesale customers.
Process maintenance orders with vendors, including renewals and cancellations.
Create and reconcile customer records in various internal systems.
Maintain knowledge of iTel products and participate in knowledge sharing meetings.
Collaborate with departments to improve efficiency and participate in special projects.

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceMicrosoft OfficeAttention to detailOrganizational skills

Posted 2024-10-29

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🔥 Bilingual Customer Operations Coordinator

Posted 2024-10-29

📍 Canada

🔍 Telecommunications

At least 2 years of recent experience in an administrative or related position is required; experience in the telecom industry is a plus.
Knowledge of Google Suite and Microsoft Office.
Experience with Zendesk customer service software is considered an asset.
Possess excellent attention to detail and analytical and critical thinking skills.
Ability to organize work, set priorities, multi-task, and work with minimal direction to meet strict deadlines.
Ability to thrive in a dynamic, fast-paced environment and provide exceptional customer service.
Strong verbal and written communication abilities; French is preferred but not required.

Validate incoming sales orders for completeness and accuracy and enter order data into internal systems.
Liaise with customers, sales representatives, and operational teams to gather information and ensure client success.
Assist with the preparation of customer contracts to ensure accuracy and consistency.
Prioritize and respond to customer requests and inquiries, providing best-in-class service.
Act as the initial point of contact for wholesale customers.
Process maintenance orders with upstream vendors, including renewals, cancellations, migrations, and replacements.
Create accurate order records in various iTel systems.
Reconcile and correct customer records as required.
Maintain a comprehensive understanding of iTel products, services, pricing structures, and industry trends.
Participate in regular knowledge sharing meetings and work collaboratively with other departments.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceMicrosoft OfficeAttention to detailOrganizational skills

Posted 2024-10-29

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🔥 Bilingual Technical Support Analyst

Posted 2024-10-21

📍 Canada

🧭 Full-Time

🔍 Telecommunications

Post-secondary degree in computer science, physical science, engineering, or a related field.
A minimum of two years of recent, related experience or an equivalent combination of education and skills.
Fluency in English and French is required.
Familiarity with basic networking concepts (LAN, DHCP, TCP/IP) and basic voice concepts (SIP, PBX).
Strong analytical and critical thinking skills, with the ability to manage priorities and work in a remote setting.

Respond to inbound support calls, document issues, and provide resolutions while ensuring exceptional customer service.
Monitor ticket queues and prioritize based on service types and SLAs.
Manage and troubleshoot VOIP and Linux systems.
Work with carriers to resolve upstream service issues.
Maintain internal documentation and stay updated on support procedures.
Collaborate with team to meet SLAs and train team members as needed.
Build and maintain relationships with partners and customers.

LeadershipData AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceOrganizational skills

Posted 2024-10-21

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🔥 Project Coordinator

Posted 2024-10-16

📍 Canada

🔍 Telecommunications

Post-secondary education in a related field or equivalent experience
Project Management certification or other, related designation is an asset.
Minimum of two years’ experience in project management or other equivalent work experience
Experience in the telecommunication or high-technology industry is an asset.
Advanced Google Suite and Microsoft Office knowledge.
Exceptional organizational skills including the ability to be proactive, multi-task and meet deadlines with little supervision.
Understanding and knowledge of the telecommunications industry.
Bilingual preferred (French).
Possesses integrity, confidentiality and high ethical standards.
Demonstrates initiative, judgment and adaptability; takes a solution-based approach to problems and resolves problems quickly and effectively.
Possesses strong analytical and critical thinking skills.
Ability to organize work, be accurate, set priorities, multi-task and work with minimal direction; ability to meet strict deadlines.
Ability to thrive in a dynamic, fast paced environment.
Ability to work collaboratively as a team, or independently.
Ability to be creative and innovative to respond to the business needs.
Ability to build and maintain strong relationship skills and provide exceptional customer service to internal and external clients, carriers, vendors, suppliers and others.
Willingness to think outside the box and act both strategically and tactically.

Reporting to the Service Delivery Manager, this position is responsible for the delivery of telecommunications services for client orders.
Coordinates all communication with upstream and downstream stakeholders, provides updates and manages activities through the life cycle of each project.
Liaise with clients, internal teams and 3rd party stakeholders to complete project requirements and objectives.
Plan, direct, and execute a high volume of service delivery projects concurrently.
Maintain proactive communication with clients through the life cycle of each project.
Maintain professional verbal and written communication at all times.
Identify and work proactively to negate potential risks to the successful delivery of services.
Employ critical thinking to guide projects and overcome challenges that arise.
Synchronize resources to ensure project milestones are met.
Seek out opportunities and drive change to increase effectiveness and efficiency.
Maintain documentation related to orders, customers, and processes.

Project ManagementProject CoordinationCommunication SkillsAnalytical SkillsCollaborationOrganizational skills

Posted 2024-10-16

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iTel Networks Inc.

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