Company:THG
Location:North America
Languages:English
Seniority level:Director, 10+ years
Experience:10+ years
Skills:LeadershipPeople ManagementCommunication SkillsAnalytical SkillsProblem SolvingMentoringNegotiationCoachingRelationship buildingAccount ManagementSales experienceStrategic thinking
- 10+ years of progressive field sales leadership experience within prestige skincare or beauty.
- Deep, proven experience managing Sephora field teams and retail environments.
- Strong people leadership skills with a track record of building and scaling high-performing teams.
- Strategic thinker with strong analytical and problem-solving abilities.
- Exceptional communication, influence, and relationship-building skills.
- Passion for skincare, education, and elevated client experience.
- Ability to travel extensively (50–70%).
- Lead, inspire, and develop a high-performing field organization of Account Executives.
- Set clear performance expectations, KPIs, and accountability across all Sephora doors.
- Drive consistent achievement of sales, productivity, and conversion goals.
- Serve as a key field partner to Sephora store leadership and regional teams.
- Ensure brand standards are flawlessly executed across all doors.
- Support new store openings, expansions, and special initiatives.
- Act as a brand ambassador.
- Translate company and Sephora strategies into actionable field plans.
- Partner with Sales Planning, Merchandising, and Marketing to execute launches and promotions.
- Provide insights from the field to inform forecasting and growth strategies.
- Analyze performance data to identify opportunities and risks.
- Ensure a best-in-class education and service experience.
- Partner with Director of Education to develop and execute training strategies.
- Champion a client-first mindset.
- Own field budgets, headcount planning, and third-party agency relationships.
- Optimize coverage models and labor investment.
- Ensure compliance with Sephora policies and brand guidelines.