Senior Platform Architect (SAMPro)

5+ years of hands-on experience implementing ServiceNow ITAM with a primary focus on SAM Pro. Proven knowledge of software-license models, entitlement management, discovery normalization, and compliance reconciliation. Experience designing integrations between ServiceNow ITAM and external data sources (SCCM, Flexera, Snow, Jamf, Azure AD, AWS). Strong understanding of CMDB architecture and data governance principles. ServiceNow certifications preferred: CIS-SAM, CIS-HAM, CIS-ITSM, CAD, CSA. Familiarity with ITOM Discovery, ITFM, FinOps, and AI/Automation Engine capabilities. Excellent stakeholder-management and communication skills.

Lead the design and architecture of ServiceNow ITAM solutions, including SAM Pro, HAM Pro, CMDB integration, and procurement workflows. Define strategies for license reconciliation, optimization, reclamation, and compliance. Collaborate with clients to align ITAM roadmaps with business objectives. Build automation and intelligence into ITAM processes using ServiceNow AI, Flow Designer, and Performance Analytics. Conduct workshops with stakeholders to design governance models and lifecycle policies. Develop solution architecture artifacts. Integrate ITAM solutions with ITOM Discovery, HR, Procurement, and Cloud Cost Management. Support pre-sales, proposal creation, and demonstrations as the subject-matter expert for ITAM and SAM Pro. Mentor consultants and developers on ITAM architecture, licensing logic, and configuration best practices. Stay current with emerging ServiceNow features and AI enhancements.