- Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
- Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
- Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
- Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
- Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
- Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
- Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
- Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
- Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
- Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion
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