Customer Success Manager
Company:RELEX Solutions
Location:United States, South America
Languages:English, Spanish
Seniority level:Manager, 2-5 years
Experience:2-5 years
Skills:
Project ManagementBusiness AnalysisProduct ManagementOperations ManagementBusiness OperationsSaaSAccount ManagementClient relationship managementCross-functional collaborationRelationship management
Requirements:
Based in South America 2-5 years of relevant work experience in SaaS Customer Success Management, IT Service Management, Management Consultancy, Supply Chain Management, or Account Management Fluent in English and Spanish Experience with full customer responsibility, account development, roadmap management, pipeline building, and closing upsell/cross-sell opportunities Process and software solution experience in demand planning, space and assortment, merchandising, or retail/CPG Industry experience with retailers, preferably Tier 1 Master's or Bachelor's degree in a relevant field
Responsibilities:
Measure customer satisfaction and identify challenges Optimize customer business processes and identify opportunities Monitor and improve customer key performance metrics Facilitate quarterly business review (QBR) meetings Coordinate version upgrades with Service Delivery Manager Manage customer solution improvements Provide thought leadership and challenge business strategy Serve as primary escalation point for business operations Handle administrative functions like reporting and invoicing
