Case Manager

BA or BS degree. Six (6) or more years of experience working within a healthcare/pharmaceutical environment directly interacting with patients and/or healthcare professionals/providers. Two (2) or more years of Case Management or Care Coordination experience in an acute care center working with patients receiving complex therapies. One (1) year of patient and reimbursement support experience. Proven ability to work in a fast-paced environment, adapt quickly to change, and strategically resolve complex problems promptly. Proven ability to accurately and thoroughly enter data, confirm information, and deliver high-quality consistent results. Proven ability to work exceptionally well across a matrix organization and be a team player. Exceptional oral and written communication skills. Exceptional attention to detail.

Serve as a single point of contact for patients, caregivers, and healthcare providers via the IovanceCares call center. Independently manage and own all patient cases from registration through post-infusion. Establish collaborative relationships with Authorized Treatment Centers (ATCs). Triage all issues, utilize resources, and follow-up on issue resolution. Collaborate effectively with inter-disciplinary healthcare teams at treatment centers. Partner with Iovance cross-functional teams to deliver customer service and support. Clearly communicate case-related information to manage expectations. Complete all Case Manager training and demonstrate knowledge of IovanceCares systems and processes. Support Authorized Treatment Center launch activities as necessary. Manage and contribute to continuous improvements in patient care experience. Maintain current knowledge of IovanceCares objectives, processes, and compliance standards. Demonstrate passion and care for patients and uphold Iovance values. Adhere to Iovance Biotherapeutics’ core values, policies, and procedures. Perform miscellaneous duties as assigned.