Minimum 5 - 7 years of proven experience in leadership roles, with an emphasis in Learning and Development or Operations Management Preferred: 5+ years of proven track record of leading and managing educational programs and/or teams Preferred: Experience utilizing an LMS and instructional design tools Substantial expertise in adult learning theories, content development strategies, and assessment techniques Demonstrated experience of delivering high-quality, effective training on a variety of roles within multiple levels Ability to analyze data and use it to drive decision-making, program design, and inform instructional decisions Strong ability to build strong cross-functional relationships and influence change Excellent verbal and written communication, and interpersonal skills Strategic planning and business acumen Proficient in basic computer skills and utilization of MS Office Suite, SharePoint, and Smartsheet