Virtual Receptionist – Law Firm
Company:Veta Virtual
Location:Worldwide, EST
Languages:English, Spanish
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
Communication SkillsCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingComplianceMicrosoft Office SuiteEmpathyVerbal communicationCRM
Requirements:
2+ years of experience in receptionist, intake, or client service roles. Excellent verbal and written communication skills in English. Spanish fluency strongly preferred. Professional, calm, and empathetic demeanor. Strong multitasking and time-management abilities. Proficiency with virtual tools (RingCentral, Zoom, Google Workspace). Experience with CRM or intake systems (Clio is a plus). Reliable home-office setup with high-speed internet and a quiet workspace.
Responsibilities:
Answer incoming calls with professionalism and empathy. Gather client details for intake and enter into CRM/case management systems. Schedule and confirm attorney consultations, send reminders, and follow up. Manage voicemail and email inquiries promptly. Route calls to the appropriate attorney or staff. Provide bilingual support (English/Spanish) when applicable. Maintain organized communication logs and calendars. Support administrative tasks like client follow-ups and message tracking. Uphold confidentiality and comply with legal standards.
