Partner Analyst

Strong analytical mindset with the ability to interpret and explain data clearly. Comfortable using spreadsheets, dashboards, or BI tools. Organized and detail-oriented, capable of managing multiple requests and deadlines. Clear and respectful communication skills, both in person and in writing. Curious and proactive about learning, with a desire to grow in a SaaS environment. Some experience working in a business, customer-facing, operations, or data-focused role. Exposure to the public transport, mobility, or SaaS industry is a bonus.

Demonstrate customer ROI and enable effective Partner Management conversations through advanced product analysis. Support Partner Managers/Directors by preparing and delivering customer-facing performance reports and ROI insights. Analyze product usage and service performance to create customer impact stories. Work within the product to understand and identify customer use cases. Communicate with users to support specific use cases and provide explainability and insights. Monitor key success metrics across customer accounts. Maintain internal data on customer performance using tools like Google Sheets and Hubspot. Collaborate with product, tech, and data analytics teams on impact tracking and product feedback. Assist in preparing materials for renewals, QBRs, and executive business reviews. Contribute ideas for improving internal processes.