User Researcher

BS or MS in Interaction Design, HCI, Cognitive Science, Psychology, or equivalent experience. 3-5 years of experience planning, conducting, and communicating findings from user research for digital products and services, ideally with a focus on technical users. Strong ability to understand and articulate user needs, and to generate and communicate compelling & actionable insights. Strong understanding of the digital product lifecycle and ability to collaborate successfully with designers, technical & business teams. Proven knowledge of quantitative and qualitative research methodologies and how to combine them. Excellent communication and storytelling skills. Ability to run short-term tactical studies and experience/desire to plan and run strategic research. Familiarity with qualitative and quantitative data collection and analysis tools (e.g., Qualtrics, GreatQuestion, GetFeedback, Amplitude, Looker). Proven track record in conducting mixed-method research studies and demonstrating impact. Interest in collaborating closely with cross-functional teams.

Manage the entire research process, including study planning, participant recruiting, conducting activities, analysis, and reporting. Partner with product managers and designers to conduct research that drives decisions and clarifies user needs. Create impactful deliverables to communicate findings and recommendations, driving teams to action. Help build and improve research practices, methods, and guidelines, and contribute to the centralized research library.