Client Account Manager - E-Commerce Clients

2+ years of experience in account management, client success, or a similar client-facing role in digital marketing agencies or direct-response advertising. Experience with Google Ads or other media buying platforms (Meta, TikTok, LinkedIn, etc.) — must be able to discuss campaign strategy and performance confidently. Excellent written and verbal communication skills. Strong analytical mindset; able to interpret performance metrics and translate data into actionable insights. Demonstrated ability to manage multiple clients simultaneously in a fast-paced environment. Tech-savvy, detail-oriented, and resourceful — comfortable using tools like Google Workspace, Slack, Asana, ClickUp, or similar project management systems. Empathetic, solution-focused, and highly dependable.

Serve as the primary point of contact for assigned clients, managing all day-to-day communications and requests. Build trusted, long-term relationships with clients by proactively understanding their business goals, challenges, and marketing objectives. Conduct regular check-ins, performance reviews, and strategy calls. Collaborate with internal teams to develop, execute, and optimize paid media campaigns. Review campaign performance metrics, identify trends, and provide actionable insights. Coordinate deliverables between internal teams. Track account performance metrics and provide regular reporting with analysis and recommendations. Drive client retention by ensuring satisfaction, strong ROI, and clear communication of value. Anticipate client needs before they arise.