Senior Director of Renewals

Successfully owned renewal or recurring revenue strategy at scale. Demonstrate empathy, high emotional intelligence, and a deep understanding of connecting customer goals to product value. Thrive on moving renewal and churn metrics and can translate big goals into daily, actionable execution. Anticipate risks before they happen and put strategies in place that drive retention ahead of contract deadlines. Ground decisions in data, and know how to build, interpret, and act on metrics that lead to measurable results. Familiarity and intimacy with the US healthcare ecosystem; global benefits experience is a plus. See patterns in data, build systems to track them, and translate insights into clear actions that improve performance. Strong communicator who can motivate internal teams and transform customer conversations into outcomes. Managed and scaled high-performing teams, set stretch goals, and coached people to exceed expectations. Skilled at implementing processes and systems that scale, without losing sight of individual customer experiences.

Own renewal performance by building and executing strategies to protect and grow recurring revenue. Manage, coach, and scale a team responsible for renewal execution. Develop and own a forward-looking renewal playbook that anticipates risks and engages clients early. Build and leverage data-driven insights to forecast, identify churn patterns, segment accounts, and tailor proactive strategies. Lead renewal forecasting and pipeline management. Work cross-functionally to identify upsell opportunities and ensure expansion signals are acted on. Build systems and processes to identify churn risks early and communicate trends to leadership. Ensure renewal offers and strategies reflect a deep understanding of customer goals, product usage, and desired outcomes. Collaborate with the product team to share renewal insights and shape the roadmap.