ServiceNow Specialist (Implementation & Support)

3–5 years of hands-on experience in ServiceNow implementation, configuration, and support Proven success in at least one major ServiceNow module (e.g., SPM, ITSM, HRSD, CSM, or Custom App Development) Experience in cross-functional collaboration and requirement gathering Exposure to Agile or Scrum methodologies Experience supporting clients or internal teams in a consulting or managed services setup is an advantage ServiceNow Platform: Configuration, customization, and module deployment Development Tools: Flow Designer, UI Policies, Business Rules, Script Includes, ACLs Integrations: Jira, Oracle, Microsoft Project, Smartsheet, Box, or similar tools Data Management: Import sets, data mapping, and API integrations Documentation & Reporting: SharePoint, Excel, PowerPoint, and ServiceNow reporting tools Certifications (Nice-to-Have): ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS)

Design, configure, and deploy ServiceNow solutions Collaborate with stakeholders to gather requirements Configure forms, fields, views, dashboards, and reports Implement role-based access controls (RBAC) Manage data imports, integration setups, and automation workflows Ensure adherence to ServiceNow best practices Conduct unit and integration testing, support UAT, and assist with deployments Provide post-implementation support Participate in knowledge transfer sessions Stay updated with new ServiceNow releases