Customer Support Coach
Location:150 countries
Languages:English, Thai
Seniority level:Entry, 1+ years hospitality experience
Experience:1+ years hospitality experience
Skills:
Customer serviceExcellent communication skillsProblem-solving skillsTroubleshooting
Requirements:
1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles. Previous experience in customer service or similar is a plus. Native or Fluent in English. Fluent or Professional Thai Speaker. Excellent communication skills and a positive attitude. Excellent problem-solving skills and emotional intelligence. Great levels of learning agility. Compatible graduation course or more than 2 years of proven experience in the area. Skill with computers and systems. Excellent internet/wifi connection.
Responsibilities:
Assist and support existing customers daily in the use of our software. Resolve customers' inquiries via phone, email, chat, or any other media. Troubleshoot and make outbound calls for escalated issues. Foster strong customer relationships to drive loyalty, retention, and software adoption. Gather customers' feedback and requirements for future software releases. Use training materials and attend online training sessions to stay updated on system updates.
