Dutch Customer Support Specialist

Native-level or fluent Dutch Strong English communication skills Excellent verbal communication skills Strong written communication skills with proper grammar Ability to multitask, manage multiple systems and screens, and adapt to new software quickly Customer-focused mindset with empathy, patience and professionalism Previous experience in customer service, a call center, or the financial sector is highly desirable Availability to work flexible shifts

Communicate with customers across multiple channels (phone, email, chat) Provide accurate information and solutions regarding accounts, payments and related services Build rapport with customers, actively listen to their concerns and act promptly to resolve issues Accurately update customer data in the system while handling confidential information responsibly Multitask across systems and adapt to new tools and technologies as needed Handle customer complaints with empathy and escalate cases when appropriate Contribute to continuous improvement by identifying common issues and suggesting process enhancements