Senior Conversational Designer

Research techniques, personas, and user journeys. Information Architecture, Design Thinking, and Design System. AI curation and architecture for chatbots. Experience with AI providers like Watson, LUIS, and Dialogflow. Metrics for conversational interaction experience. Data extraction and analysis (SQL, Python). Basic prompt engineering. Prototyping and usability. Design and collaboration tools. Agile methodologies. Process and project documentation and organization. Time management and prioritization. Communication and client-facing skills for dynamics, presentations, and meetings.

Design and evolve conversational solutions for multi-channel digital platforms. Integrate AI with UX Design for effective user interactions. Conduct workshops with clients and users for diagnosis and co-creation. Create end-to-end conversational flows using UX and cognitive principles. Model and improve chatbot AI, ensuring brand consistency. Define requirements for conversational experience quality testing. Define and monitor conversational experience metrics. Generate input for chatbot roadmap evolution. Document processes according to best practices. Use AI to optimize internal work processes. Participate in internal initiatives to expand development and knowledge. Collaborate with non-technical teams on strategic discussions.