Senior Conversational Designer

Research techniques, personas, and user journey. Information Architecture, Design Thinking, and Design System. AI curation and architecture for chatbots. AI providers such as Watson, LUIS, and Dialogflow. Conversational interaction experience metrics. Data extraction and analysis (SQL, Python). Prompt engineering (basic notions). Solution prototyping and usability. Design and collaboration tools. Agile methodologies. Process and project documentation and organization. Time management and prioritization. Communication and client-facing skills for dynamics, presentations, and meetings.

Develop and evolve chatbots based on business objectives and user needs. Analyze feasibility and opportunities for AI integration. Conduct workshops with clients and users for diagnosis, co-creation, and validation. Create end-to-end conversational flows using UX and cognitive principles. Model and refine chatbot AI for brand consistency. Master the Blip platform, AI products, and cognitive solutions. Create prototypes and presentations for stakeholder validation. Define requirements for conversational experience quality testing. Define and track conversational experience metrics. Generate inputs for chatbot roadmap. Document the entire process. Utilize AI to optimize internal work processes. Participate in internal initiatives to foster development and knowledge sharing. Collaborate with non-technical teams on strategic discussions and knowledge sharing.