Conversational Designer / AI Trainer
Company:SOULCHI
Location:Worldwide
Languages:English
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
User Experience Design
Requirements:
2+ years in Conversational Design, AI Training, UX Writing, or Dialogue Systems. Strong creative writing skills with an ability to craft empathetic and trustworthy AI agent dialogues. Familiarity with LLMs, NLU, and agent orchestration concepts. Experience with conversational AI tools (Dialogflow CX, Rasa, LangChain-based agents). Understanding of user psychology, trust, and behavior in human-agent interaction.
Responsibilities:
Design conversational flows incorporating agent reasoning, planning, and task execution. Define agent roles, boundaries, and escalation protocols. Create structured training data for conversational and agentic workflows. Collaborate with AI engineers to align agent behaviors with user journeys. Test agent conversations for accuracy, empathy, safety, and inclusivity. Continuously refine prompts, instructions, and memory management. Maintain documentation of agent personas, use cases, and best practices.
