Enterprise Account Manager

Minimum of 5 years of direct sales or account management experience, with a strong preference for candidates from the technology/software industry. Demonstrated track record of consistently exceeding quota in SaaS sales, driving new product adoption, accelerating close rates, and generating growth within a portfolio. Highly adept at navigating complex, multi-party sales cycles involving various stakeholders, multiple lines of business, and intricate decision processes and criteria. Extensive experience selling SaaS and enterprise cloud applications, with a strong understanding of CRM, Salesforce, HR, intranet, collaboration, chat, or enterprise social platforms. Superior communication, presentation, and negotiation skills (both for internal and external clients), coupled with strong leadership qualities and a team-oriented business approach. Strong business acumen and strategic thinking abilities, with a proven capacity to understand complex client needs and translate them into actionable solutions. A customer-centric approach, with a passion for building long-term partnerships and ensuring client success and satisfaction. Exceptional problem-solving skills and adaptability in a fast-paced, evolving sales environment.

Strategically manage and grow customer accounts driving retention and expansion to achieve ARR growth targets. Deeply understand customer business goals, use cases, and success criteria to proactively identify growth opportunities. Lead impactful business reviews and regular check-ins to ensure continuous alignment on value delivered and evolving customer needs. Cultivate and maintain strong, trust-based relationships with key customer stakeholders and decision-makers. Proactively identify and close upsell and cross-sell opportunities. Drive and negotiate renewals, ensuring smooth negotiations and timely execution. Collaborate closely with Customer Success and Professional Services teams to ensure seamless onboarding, successful adoption, and maximum value realization. Act as a customer advocate, coordinating with Support and Product teams to resolve escalations efficiently and champion customer needs. Maintain accurate and up-to-date account and opportunity records in Salesforce and related systems. Prepare and present reports on account status for clients and internal stakeholders. Contribute valuable customer insights to internal teams, actively collaborating on strategic marketing plans and informing product development and customer experience strategies. Manage a sales pipeline and provide accurate forecasts for assigned accounts.