IT Support Technician

U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance. General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support. General knowledge of networking and audio-visual support. Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond. Strong communication skills.

Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support. Perform systems administration work in Office 365, Active Directory and other line of business applications. Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents. Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based). Contribute to internal knowledge bases, client education articles, and public release articles and research papers. Contribute to reports, briefs, and presentations.