- Serve as a project lead for internal and client-facing initiatives, with a strong emphasis on client onboarding and service implementation.
- Manage project timelines, deliverables, dependencies, risks, and stakeholder communications from kickoff through completion.
- Act as a client-facing point of contact during onboarding and project delivery, ensuring clients understand expectations, timelines, responsibilities, and next steps.
- Build, refine, and maintain project templates within our project management platform to support repeatable delivery across common project types.
- Improve project management workflows, documentation standards, intake processes, and project governance practices.
- Identify inefficiencies in current project delivery processes and design practical, scalable solutions to address them.
- Develop and improve processes for resourcing, forecasting, workload visibility, and capacity planning across project teams.
- Partner with technical and operational leaders to align project schedules with team availability, skill sets, priorities, and business needs.
- Track project health, risks, blockers, budget considerations, and resource constraints, escalating issues when appropriate.
- Create clear reporting and visibility for leadership around project status, upcoming demand, team capacity, and delivery risks.