- Serve as the primary point of contact for all contract deliverables and stakeholder engagement.
- Oversee vSOC operations to ensure performance against SLAs and contractual requirements.
- Manage program execution, including staffing, resource allocation, and service delivery.
- Provide weekly, monthly, and quarterly reporting on program performance and metrics.
- Coordinate incident escalation and ensure timely communication with stakeholders.
- Maintain staffing continuity and manage surge support as needed.
- Lead internal governance cadence and performance reviews.
- Ensure alignment between technical teams and customer expectations.
- Identify risks, issues, and opportunities for process improvement.
- Support contract compliance and ensure adherence to security and operational requirements.