Application Support Technician

5+ years of experience providing infrastructure support. Knowledge on mailflow and domain configuration (Mimecast, MS Defender Cloud, etc.). Proficiency in Windows OS (Server and Endpoint). High level of knowledge of Powershell Scripting. Proficiency in Windows Active Directory, Entra ID, and Azure infrastructure services (VMs, Storage Accounts, VNet, etc.). Experience with Intune for MDM and Application Deployment/Management. Experience with Cisco Meraki networking components and Microsoft Teams Voice configuration. Strong troubleshooting and problem-solving skills in enterprise IT environments. Ability to write and maintain technical documentation with clarity and precision. Familiarity with ITIL frameworks and best practices. Excellent communication skills.

Provide Tier-2 and Tier-3 support for accounting and business applications. Act as a subject matter expert across the application stack. Serve as the liaison between end users, vendors, and internal teams for escalated support and application lifecycle activities. Plan, coordinate, and execute application upgrades, patches, and maintenance events. Maintain and optimize application security groups, roles, and permissions. Document technical procedures, workflows, and support guides. Maintain strong relationships with vendor support teams. Participate in and lead changes through the ITIL change management process. Deliver outstanding customer service.