IT Support Specialist

3-5 years of experience in IT support and customer service. Bachelor’s Degree in Computer Engineering or related field, or equivalent training/certifications. Experience in understanding and supporting Mac based environment. Experience with common workplace applications (e.g., Google Workspace, Slack, Zoom, MS Office). Excellent troubleshooting skills across hardware, software, networks, and connectivity issues. Experience with device provisioning, onboarding, and identity/access management tools (e.g., JAMF, Okta, Active Directory). Familiarity with security tools and concepts (e.g., endpoint protection, vulnerability management, SIEM, phishing simulations). Understands the importance of security hygiene (e.g., MFA, patching, endpoint management).

Support new employees for onboarding with laptops and systems. Assist employees with daily IT support requests. Troubleshoot issues related to OKTA, Zoom, Slack, JIRA, Confluence, VPN, and other internal SaaS applications. Enforce endpoint security, MFA adoption, and patching; respond to security alerts. Manage relationships with 3rd-party vendors for IT and security tooling. Support compliance activities and educate employees on security hygiene. Coordinate with 3rd party vendors for hardware and software as needed. Commit to exceptional customer service and IT support.