IT Support Specialist

2-3 years of hands-on experience across a wide IT scope including Mac hardware, software / SaaS applications, and OS support experience including installation, configuration, and troubleshooting Strong verbal and written communication skills Strong presentation skills Experience with Apple device MDMs Comfortable with configuration and administration of SaaS applications - JIRA/Atlassian products, Okta, Google Workspace administration, Slack, ChatGPT, Kandji, etc. Excellent judgment and decision making with an emphasis on security, privacy, and compliance Strong ability to think on your feet, come up with innovative solutions, and solve problems that may be completely unique Experience working in a HIPAA, SOC2, or ISO 27001 compliant environment a strong plus Experience working with remote teams preferred

Handle day-to-day IT operations, from hardware setups to account troubleshooting Provide client-side support and assist internal users with errors via Jira Own and improve end-user onboarding & off-boarding processes Manage procurement vendor relationships Provide audit support to compliance teams Develop and deploy automation Work with senior IT staff to improve productivity via SaaS integrations Perform SaaS solution audits Assist management with research of AI products for business efficiencies