Technical Account Manager

5+ years in a customer-facing technical role such as Technical Account Manager, Solutions Architect, or Technical Customer Success Manager. Understanding of modern data technologies — SQL and the major data warehouses (Snowflake, BigQuery, Redshift, Databricks) or orchestration tool (Airflow, dbt). Strong project management skills. Familiarity with data & AI observability, monitoring, or observability concepts — or a strong interest in learning. Exposure to cloud infrastructure (AWS, GCP, or Azure) and APIs. Excellent communication and storytelling skills.

Own the technical relationship for enterprise customers, guiding them through onboarding, integration, and ongoing success. Partner with customer's data engineering, analytics, and platform teams to embed Monte Carlo into their data ecosystem. Help customers troubleshoot complex data observability and pipeline challenges. Serve as a trusted advisor on data & AI observability best practices. Lead technical workshops, health checks, and account reviews. Act as the voice of the customer, surfacing insights and feedback to shape Monte Carlo’s roadmap. Partner closely with Sales Engineers and Solution Architects to design and recommend strategies. Build a deep understanding of each customer’s environment, use cases, and challenges. Create and execute a structured plan to drive efficient and optimized monitors across customer workloads.