Technical Account Manager

5+ years of professional experience, including 3+ years in a client-facing role leading technical projects or managing enterprise customer accounts. Strong project and technical program management experience driving internal and external teams through SaaS platform configuration, launches, and initiatives. Experience leading post-launch account relationships or implementations at an enterprise B2B or B2B2C SaaS company. Proven ability to work directly with external customers, lead complex client discussions, problem-solve in real time, and influence stakeholder decisions. Experience synthesizing business, operational, and technical requirements for Product and Engineering teams. Experience working on or alongside commercial teams to support customer success and revenue-driving initiatives. Working knowledge of common web technologies and integration patterns (e.g., JavaScript, HTML/CSS, APIs, REST, HTTP, SFTP). Ability to thrive in a fast-paced, entrepreneurial environment with comfort operating amid ambiguity and shifting priorities. Ability to independently triage technical issues, analyze databases, logs, and payloads, and validate API behavior. Demonstrated ability to own multiple parallel technical work streams end-to-end.

Lead post-launch account support for key accounts, including ongoing services, new product rollouts, and issue investigation. Lead strategic projects for portfolio brands, including implementation work streams. Collaborate with stakeholders across customer organizations to help them achieve their vision for branded resale. Own technical and account management work streams, ensuring reliable integrations, data flows, and platform workflows. Translate business goals into clear technical requirements, configuration changes, and testing plans. Manage complex project plans involving multiple internal and external teams. Streamline future account support through process improvements.