Enterprise Customer Success Manager - NV

Master’s degree in Education strongly preferred 7+ years of combined experience leading education technology implementation 3+ years of experience supporting SaaS k-12 program implementation Strong leadership skills, including a history of leadership in a K-12 school district Ability to communicate persuasively and effectively across all levels of a district Knowledge of current educational trends, research, and state-specific requirements Proven track record engaging in complex conversations with administrators and leadership Strong listening and questioning skills Strong understanding of curriculum and instruction Strong understanding of project and program management Ability to be broadly focused and manage multiple efforts concurrently Advanced risk management and contingency planning experience Strong analytic and problem-solving skills Ability to analyze client usage and student progress data Confidence to identify and communicate implementation missteps with clients Ability to work in fast-paced, changing, and ambiguous environments Self-motivated, proactive, passionate, and enthusiastic individual Passion for driving change in education Ability to travel up to 65% Ability to communicate effectively across multiple stakeholders including Executive Leadership Maintain working knowledge of industry, market, and competitive landscape Fosters a culture of inclusion and cross-functional collaboration Demonstrates integrity, ethics, and a commitment to Edmentum’s mission and values

Design client-facing implementation plans and timelines. Serve as an escalation point for issue resolution. Develop risk management plans for successful implementation. Build scaled implementations aligned with district strategic plans. Map and build strong relationships throughout the customer organization. Own program outcomes from start to finish as a subject matter expert. Monitor and maintain high levels of customer satisfaction. Increase adoption of Edmentum programs through strategic thought partnership. Support sales by demonstrating credibility and expertise. Ensure stakeholders have a 360-degree view of customer health.