Booking Support Specialist (Remote)

Minimum 5+ years of experience as a travel advisor. Strong knowledge of travel industry products, suppliers, and booking practices. Proven ability to resolve complex advisor questions and challenges. Experience coordinating professional development programs or events is a plus. Proficiency in Microsoft Office Suite. Comfort with CRM and ticketing systems. Excellent communication and problem-solving skills. Ability to build strong relationships.

Act as the primary point of contact for experienced advisors, addressing advanced questions, business challenges, and roadblocks. Provide guidance on best practices, tools, and resources to support business growth. Oversee the buildout, execution, and ongoing maintenance of member education events, trainings, and event spaces. Manage the RFP process and ensure compliance with contract requirements. Manage and resolve all support tickets related to the education and events team. Partner with the Member Development team to ensure strategic alignment. Escalate complex or specialized issues to appropriate teams. Document member interactions, challenges, and solutions in the system. Contribute to the continuous improvement of member education and events by gathering advisor feedback and making recommendations.