Patient Access Programs Operations Specialist

High School diploma 2+ years of experience in healthcare or health systems operations function Proficiency in Mac, MS-Office, G-Suite Proficiency in Excel and Google Sheets Experience using Salesforce Service Cloud or other CRM tool is a plus High attention to detail Excellent verbal and written communication skills Self-starter with ability to multitask, prioritize, and manage time effectively Ability to organize and prioritize multiple deadlines and work independently Ability to make decisions, suggestions, and solve problems using sound, inclusive reasoning and judgment Ability to work independently as well as part of an extended, cross-functional team Passion for helping people Passion for delivering high quality results

Conduct audits on program builds across adjudication platforms Accurately maintain the program database Assist with aggregating data for Patient Access program billing and invoicing Managing and updating program drug lists and spreadsheets Contact pharmacies to reprocess claims Execute digital communication outreach campaigns Coordinate incoming emails from pharmacy partners and internal teams Provide exceptional support in daily operations of the Patient Access Programs Special projects, general support other ad hoc duties