Customer Engagement Specialist
35 - 79000 AUD per year
Company:Weploy
Location:Australia (QLD, VIC, TAS)
Languages:English
Seniority level:Middle
Skills:
Communication SkillsCustomer serviceLead GenerationRelationship buildingClient relationship managementSales experienceCRM
Requirements:
Compassionate and community-driven Confident communicators – empathetic, warm, and able to build trust quickly Experienced in sales, fundraising, or client engagement – with a proven track record of achieving results Resilient and commercially minded Passionate about making a difference
Responsibilities:
Handle inbound phone enquiries (approx. 70%) Proactive outreach (approx. 30%) Guide potential clients through their aged care journey Clearly articulate the value of services Work towards achievable goals (e.g., booking 12 home visits per week) Build strong relationships with clients, families, and local community referrers Collaborate closely with manager and wider team
