Client Engagement Lead

Strong, proven experience in sales or conversion-focused roles, ideally blending performance with empathy 12 months + Team Leader experience Thrives in ambiguity and enjoys building from the ground up Uses data and insight to improve performance Confident coaching others through difficult conversations Commercially minded while still deeply client-centred Can balance daily operations with high-level thinking Proactive, process-driven, and excellent at prioritising

Oversee day-to-day client engagement including inbound/outbound calls, escalations, and stakeholder liaison Embed sales-driven practices that feel authentic, empathetic, and aligned to our community mission Use sales expertise to improve conversion, nurture client relationships, and strengthen outcomes Coach, mentor, and inspire a team of consultants - supporting capability, culture, and performance Explore add-on service opportunities that enhance client outcomes Analyze trends and insights, providing recommendations to senior leaders Identify opportunities to streamline workflows and elevate the client experience Ensure we meet growth, retention, and client satisfaction goals