Customer Service Print Specialist - Japanese Speaking

Previous experience in a customer service position Fluent in both Japanese & English. Experience within the print or publishing industry, with an appreciation for pre-press & print processes. Confident handling multiple customer inquiries at once and prioritising tasks effectively. Strong problem-solving skills and ability to work independently. Familiarity with customer service software and CRM systems Knowledge of graphic design software (e.g., Adobe Creative Suite) would be a plus. Understanding of different printing techniques and materials.

Handle day-to-day customer inquiries through email, chat and phone - in Japanese and English. Collaborate with colleagues to resolve customer issues quickly and effectively. Address and resolve standard customer issues independently. Escalate more complex problems to Senior Customer Service team members or the Team Leader when required. Follow up with customers to ensure satisfaction and provide extra support where needed. Take part in meetings to share updates, knowledge and improvements. Communicate effectively with team members across regions to ensure a consistent approach to service. Provide feedback on customer service processes and suggest improvements.