Customer Support Specialist
1200 USD per month
Company:Scalesource
Location:Mexico, Costa Rica, Philippines, Brazil, Dominican Republic
Languages:English
Seniority level:Entry
Skills:
Operations ManagementCommunication SkillsProblem SolvingAttention to detailWritten communicationAdaptabilityFluency in EnglishTroubleshootingCustomer support
Requirements:
Experience in customer service, operations, or logistics support. Excellent written English communication—professional, concise, and calm under pressure. Adaptability to changing schedules and a proven track record of reliability. Strong attention to detail and the ability to work independently in a remote team. Experience with driver/field operations or on-demand services (Bonus).
Responsibilities:
Be the first point of contact for drivers through real-time chat. Deliver clear, timely, and professional responses. Troubleshoot and resolve issues quickly or escalate. Maintain organized, detailed records. Work as part of a collaborative, high-performing team.
