- Execute operations audit by making follow-up calls to customers and understanding concerns.
- Prepare and present quality reports of audit findings and recommendations to managers.
- Identify key risk and control indicators for assigned audit areas.
- Maintain documentation for risk assessment and management processes.
- Perform audit-related investigation as directed by the manager.
- Evaluate and revise internal controls and operational and management policies/procedures.
- Deliver professional customer service over the phone and verify order details.
- Maintain and update databases to ensure accuracy.
- Examine data reports to locate and resolve mistakes.
- Collaborate with internal departments including 3PL and Marketing.
Data AnalysisCustomer serviceReporting