Respond to customer inquiries and provide accurate information and assistance
Troubleshoot and resolve customer issues related to our products
Ensure timely and effective communication with customers
Collaborate with internal teams to address customer concerns and provide feedback for improvements
Maintain thorough knowledge of our products, promotions, and company policies
Problem SolvingCustomer serviceData entry
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About PRISM+
PRISM+ makes premium consumer electronics accessible and affordable to everyone. Since 2017, we have disrupted the traditional distribution market with our direct-to-consumer e-commerce model. This approach significantly reduces costs for you. We have grown to serve over 800,000 households across multiple product categories. Our success is clear: we were a Lazada Top Seller in Electronics in Singapore for three consecutive years (2019-2021). Our revenue surged 1100% between 2019 and 2021, reaching US$71.2 million by March 2023. We have expanded from Singapore into Malaysia and Australia, with plans for the Philippines market.
How We Work
We embrace a remote-first philosophy, offering permanent work-from-home setups for many roles. Our teams collaborate across multiple countries, including the Philippines and Malaysia. We foster a culture of open communication and dedicated support, believing that strong teamwork leads to customer satisfaction. Our focus on positive attitudes and problem-solving helps maintain a harmonious environment. We encourage self-motivation and continuous learning within our teams.
Why Join Us
Shape the future of affordable premium electronics in a fast-growing company.
Work in a remote-first environment with a focus on work-life balance and flexibility.
Contribute directly to a direct-to-consumer model that has proven market success.
Benefit from clear paths for performance-based salary increases and incentives.
Be part of a team dedicated to customer satisfaction and continuous product improvement.
Benefits & Perks
Paid leaves, including annual, medical, and birthday leave.
GY differential pay and Holiday differential pay.
Performance-based incentives and an annual bonus.
A free PRISM+ monitor after 6 months for some roles.
Salary increases after 3 and 6 months based on performance.