Respond to customer inquiries and provide accurate information and assistance.
Troubleshoot and resolve customer issues related to products.
Communicate with customers in a timely and effective manner.
Collaborate with internal teams to address customer concerns and provide feedback for improvements.
Maintain knowledge of products, promotions, and company policies.
Problem SolvingCustomer serviceData entry
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About PRISM+
PRISM+ makes premium consumer electronics accessible and affordable to everyone. Since 2017, we have disrupted the traditional distribution market with our direct-to-consumer e-commerce model. This approach significantly reduces costs for you. We have grown to serve over 800,000 households across multiple product categories. Our success is clear: we were a Lazada Top Seller in Electronics in Singapore for three consecutive years (2019-2021). Our revenue surged 1100% between 2019 and 2021, reaching US$71.2 million by March 2023. We have expanded from Singapore into Malaysia and Australia, with plans for the Philippines market.
How We Work
We embrace a remote-first philosophy, offering permanent work-from-home setups for many roles. Our teams collaborate across multiple countries, including the Philippines and Malaysia. We foster a culture of open communication and dedicated support, believing that strong teamwork leads to customer satisfaction. Our focus on positive attitudes and problem-solving helps maintain a harmonious environment. We encourage self-motivation and continuous learning within our teams.
Why Join Us
Shape the future of affordable premium electronics in a fast-growing company.
Work in a remote-first environment with a focus on work-life balance and flexibility.
Contribute directly to a direct-to-consumer model that has proven market success.
Benefit from clear paths for performance-based salary increases and incentives.
Be part of a team dedicated to customer satisfaction and continuous product improvement.
Benefits & Perks
Paid leaves, including annual, medical, and birthday leave.
GY differential pay and Holiday differential pay.
Performance-based incentives and an annual bonus.
A free PRISM+ monitor after 6 months for some roles.
Salary increases after 3 and 6 months based on performance.