Client Onboarding Specialist
83300 - 116600 USD per year
Location:United States, Hong Kong, United Kingdom
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
Project ManagementCommunication SkillsAnalytical SkillsCustomer serviceAttention to detailSaaSRelationship buildingProblem-solving skillsClient relationship managementCross-functional collaboration
Requirements:
5+ years of relevant experience in client onboarding, product implementation, and project management. Experience in a B2B SaaS environment preferred; experience with private markets clients is a plus. Demonstrated ability to build strong client relationships. Skilled in creating and managing project plans with achievable timelines. Capable of identifying potential risks and implementing solutions proactively. Strong verbal and written communication skills.
Responsibilities:
Serve as the main point-of-contact during client onboarding. Develop project plans with clear milestones. Regularly update clients on project progress. Collaborate with internal teams like Sales, Product, and Support. Enhance client experience and collect feedback for process improvement.
