Onboarding Specialist

5+ years of experience at an ecommerce, payments, or Fintech company Strong understanding of the payments space and/or experience working with Payment Facilitators(PayFacs) and Payment Service Providers (PSP’s) Understanding of KYC/KYB requirements to onboard customers with Payfacs and PSP’s is a plus Great communication skills Startup mentality and a process oriented mindset

Support sales and implementation teams to onboard new customers onto the Bolt platform Ensure the onboarding process is seamless and any technical issues are resolved quickly Partner closely with the engineering team to optimize and consistently improve the process Handle all configurations on payment terminals Get deeply familiar with the Bolt platform and different onboarding requirements for PSP’s Identify and tackle blockers to getting customers live quickly Communicate and align with internal and external stakeholders Automate as much as possible Deliver speed and quality for all on-boarding projects